At StegHub (Steg Technology Hub), we are committed to transparency and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be requested and processed.
1. 14-Day Refund Window
Refund requests may be submitted within fourteen (14) days from the original payment date, subject to the conditions outlined in this policy.
2. Digital Courses & Online Programs
Due to the digital nature of our courses and learning services, refunds are handled as follows:
A refund request within 14 days will be considered only if:
- The student has not completed more than 20% of the course content
- The student has not downloaded restricted materials
- No certificate has been issued
- The request is made within the 14-day window
Once substantial access or usage has occurred, the purchase becomes non-refundable.
3. Eligible Refund Situations
Refunds may be approved in the following situations:
- Duplicate payment made in error
- Payment completed but access to the course was not granted due to a verified technical issue
- Course or service was unavailable or canceled by StegHub
- System or platform failure that prevented reasonable access within the first 14 days
4. Non-Refundable Situations
Refunds will not be issued for:
- Requests submitted after 14 days from the payment date
- Change of mind after active course participation
- Failure to complete a course
- Personal schedule or commitment issues
- Dissatisfaction unrelated to service failure
- Removal from a program due to violation of our Terms & Conditions
- Promotional, discounted, or special-offer purchases
5. Mentorship, Consulting & Live Services
For mentorship, consulting, or live services:
- Refund eligibility will be communicated prior to purchase
- Once a session has started or been delivered, no refund applies
- Missed sessions without prior notice are non-refundable
6. Refund Processing
- Approved refunds will be processed through the original payment method
- Refund processing time is typically 5–14 business days, depending on the payment provider and bank
- Transaction and processing fees charged by payment providers may be non-refundable
7. How to Request a Refund
All refund requests must be sent via email within 14 days of payment and should include:
- Full name
- Email address used during registration
- Course or service purchased
- Payment reference or transaction ID
- Reason for the refund request
📧 Email: admin@steghub.com
8. Policy Updates
StegHub reserves the right to update or modify this Refund Policy at any time.
Any updates will be posted on this page with a revised Last Updated date.
9. Acceptance of This Policy
By purchasing any StegHub product or service, you acknowledge that you have read, understood, and agreed to this Refund Policy.